1. About these terms
By using this website or placing an order with Smart Gadget, you agree to these terms. If you are placing an order for a business or another person, you confirm that you have authority to act for them.
These terms do not exclude or reduce any rights that cannot lawfully be excluded under the Consumer Protection Act, Electronic Communications and Transactions Act or other applicable South African law.
2. Products, quotes and availability
- Product descriptions, images and specifications are provided as accurately as reasonably possible. Screen colours and packaging may differ.
- Stock, promotional offers and prices can change. An order is accepted only after payment is confirmed and we send confirmation that it can be fulfilled.
- Repair, support and trade-in estimates are provisional until we inspect the device and confirm the scope, parts and condition.
- If a pricing, stock or description error is material, we will contact you before fulfilment and offer a correction, alternative or refund as applicable.
3. Orders and payment
Prices are displayed in South African rand. Delivery or other clearly disclosed charges are added before payment. Payment is processed through the payment method shown at checkout, such as Yoco.
You must provide complete and accurate order, contact and delivery information. We may decline or cancel an order where payment is not authorised, stock is unavailable, fraud is suspected or fulfilment would be unlawful. If we cancel after receiving valid payment, we will arrange an appropriate refund.
4. Repairs and technical services
You confirm that you own the device or are authorised to request work on it. Before handing over a device, back up important data, remove removable storage where practical and disclose relevant faults, liquid exposure or previous repairs.
Diagnosis may reveal additional faults or parts. We will seek approval before material work beyond an accepted quote. Repair timeframes are estimates and may depend on testing, parts and suppliers.
Although we take reasonable care, repairs and diagnostics can involve data-loss risk, especially where a device is already damaged. Do not provide passwords unless necessary for agreed testing, and change any temporary password after the service.
5. Trade-ins and cash offers
Online trade-in values are indicative until the device is physically assessed. The final offer depends on model, ownership, account or activation locks, condition, functionality, accessories and market demand.
You must be legally entitled to sell the device and provide accurate information. We may require proof of identity or ownership and may refuse suspected stolen, counterfeit, locked or unlawfully obtained devices. If the final offer differs, you may accept it or have the device returned subject to any agreed inspection or courier terms.
6. Delivery, returns and warranties
Delivery is subject to our Courier & Delivery Policy. Returns are handled under our Returns & Refunds Policy, and product or repair warranties under our Warranty Policy.
7. Website use and intellectual property
Smart Gadget branding, original website text, graphics and design may not be copied or commercially reused without permission. You may not misuse the website, interfere with security, attempt unauthorised access, submit unlawful material or use automated methods that place an unreasonable load on the service.
8. Liability and availability
We are responsible for losses to the extent required by applicable law. To the fullest extent the law permits, we are not responsible for indirect or consequential loss arising from events outside our reasonable control, customer misuse, inaccurate information supplied to us, third-party networks or a failure to make an adequate backup.
We may temporarily suspend parts of the website for maintenance, security or events outside our control.
9. South African law and contact
These terms are governed by South African law. Please first contact us at info@smartgadget.co.za or 063 900 7619 so we can try to resolve a concern promptly.