1. Your statutory rights
Nothing in this policy limits rights available under applicable South African consumer law. The remedy and timeframe depend on the reason for the return, the type of transaction and the condition of the goods.
2. Incorrect, damaged or defective goods
Inspect your order as soon as it arrives. If an item is incorrect, arrives damaged or appears defective, contact us promptly with your order or quote number, a description of the issue and clear photos where practical.
We will assess the item and, where required by law or agreed with you, arrange an appropriate repair, replacement or refund. Do not continue using a product if doing so could worsen the fault or create a safety risk.
3. Change-of-mind and online cancellations
Where a cooling-off right applies to an electronic transaction, you may cancel within the legally prescribed period, subject to lawful exceptions and responsibility for the direct cost of returning the goods. Please contact us before sending anything.
For other change-of-mind requests, approval may depend on the item being unused, complete, undamaged and in resaleable original packaging. We will explain any lawful handling or return costs before proceeding.
4. Items that may not qualify for change-of-mind return
Subject always to your rights where goods are defective, unsafe or incorrectly supplied, change-of-mind returns may not be available for:
- Goods personalised, specially ordered or altered to your instructions.
- Software, digital products or sealed items after the seal has been opened where a lawful exception applies.
- Items that cannot be resold for health, hygiene or security reasons once opened or activated.
- Goods damaged after delivery through misuse, accident, unauthorised repair or failure to follow instructions.
5. How to request a return
- Email info@smartgadget.co.za or call 063 900 7619.
- Provide your order or quote number, item details and reason for the return.
- Wait for return instructions and package the item securely with supplied accessories and documents.
- Remove personal accounts, device locks and data where practical, after making your own backup.
Please do not send a device or product before receiving return instructions. This helps us identify it and arrange the correct collection or delivery process.
6. Inspection, courier costs and refunds
Returned items may be inspected and tested to confirm their identity, condition and reported issue. If the return is due to our error or qualifying defective goods, we will handle reasonable return arrangements as required by law. For an approved change-of-mind return, direct return courier costs may be for the customer.
Approved refunds are normally made to the original payment method after assessment. Bank and payment-provider processing times are outside our control. Any lawful deduction will be explained before the refund is finalised.
7. Repairs and trade-ins
Repair issues are also subject to our Warranty Policy. A device submitted for valuation remains governed by the accepted trade-in assessment or cash-offer terms rather than a retail change-of-mind return.